Effective Date: 14th August 2025
1. Purpose of Website
HospitalComplaints.ca is a public platform where patients can share their hospital experiences and learn how to file complaints in Canada.
The information on this site is for informational purposes only and should not be considered medical, legal, or professional advice.
2. User-Submitted Content
- All complaints, reviews, and comments posted on this site are the personal opinions of the submitter.
- We do not verify the accuracy of every submission.
- Posting a complaint does not mean we agree with or endorse it.
3. Prohibited Content
You agree not to submit content that:
- Contains threats, harassment, or hate speech.
- Names or personally identifies hospital staff or patients without consent.
- Includes false or misleading statements.
- Violates any law in Canada.
We reserve the right to remove any submission without notice.
4. Copyright & Usage
By submitting content, you grant HospitalComplaints.ca a perpetual, non-exclusive, royalty-free license to publish, display, and distribute your submission on our website and related media.
5. Limitation of Liability
HospitalComplaints.ca is not responsible for any loss, damage, or harm that may result from using this site or relying on its content.
All use of this website is at your own risk.
6. Jurisdiction
These Terms are governed by the laws of Ontario, Canada.
Any disputes will be handled in Ontario courts.
HospitalComplaints.ca – Privacy Policy
Effective Date: 14th August 2025
1. Information We Collect
When you use our website, we may collect:
- Information you provide in your complaint submission (such as story details, province, optional name, email).
- Technical information (IP address, browser type, cookies).
2. How We Use Your Information
We may use your information to:
- Publish your submission (with identifying details removed, if requested).
- Improve our website and content.
- Respond to inquiries.
3. Sharing of Information
We do not sell or rent your information to third parties.
We may disclose information if required by law or court order.
4. Anonymity
You may submit complaints without your real name.
If you choose to remain anonymous, ensure your submission does not include identifying details.
5. Cookies & Analytics
We use cookies and Google Analytics to understand how visitors use our website and to improve user experience.
6. Your Rights
You may request the removal or correction of your published submission by contacting us.
7. Contact Us
For privacy concerns or questions about these terms, email:
complaints@hospitalcomplaints.ca