Effective Date: January 25, 2026

Welcome to hospitalcomplaints.ca. Our mission is to provide a transparent platform for patients and families to share their experiences, helping Provincial Health Departments identify systemic issues and improve hospital care across Canada. By using this site, you agree to the following terms.

1. Terms of Service & Disclaimer

  • Informational Purposes Only: The content on this website, including user complaints and editorial updates, is for informational and advocacy purposes only.
  • No Medical or Legal Advice: We do not provide medical diagnoses, treatment advice, or legal counsel. If you are experiencing a medical emergency, please call 911 or visit your nearest emergency department immediately.
  • No Liability: hospitalcomplaints.ca acts as a hosting platform for public feedback. We are not responsible for the accuracy of user-submitted complaints, nor are we liable for any decisions made based on the information found here.

2. AI Disclosure & Editorial Policy

  • AI-Generated Content: To provide timely resources and educational guides, some articles and “evergreen” content on this site may be generated or assisted by Artificial Intelligence.
  • Human Oversight: All AI-assisted content is reviewed and edited by our team for accuracy.
  • User Complaints: We never use AI to generate or simulate patient complaints. Every complaint posted is submitted by a real user.

3. Posting Policy (Rules for Users)

To ensure your feedback reaches health departments effectively, all posts must follow these rules:

  • No Personal Health Information (PHI): For your privacy, do not include full names of staff, room numbers, or specific sensitive medical details that could identify you or others.
  • Fact-Based Feedback: Focus on the “what, when, and where.” We encourage constructive criticism that highlights where a system or process failed.
  • Resolution Updates: We are committed to showing progress. If a hospital or health department addresses your issue, we encourage you to submit an update. We reserve the right to append “Resolved” or “Addressed” tags to posts when documentation of a fix is provided.
  • Moderation: We reserve the right to remove posts that contain hate speech, profanity, or blatant misinformation.

4. Privacy Policy

  • Data Collection: We collect the information you provide in the complaint form to help categorize issues by province and hospital.
  • Disclosure to Health Authorities: By posting, you understand that your feedback is public and intended to be seen by provincial health departments and hospital administrators.
  • Third-Party Links: Our site may link to government or legal resources; we are not responsible for the privacy practices of external sites.

5. Consent

By using hospitalcomplaints.ca, you acknowledge that you have read and understood these policies. We are here to help make the healthcare system better—one story at a time.