Hello There,
This is a complaint against a mistreatment/ harassment to a patient while admitted to 7 west unit.
On March 18, 2023, My wife is the patient, was at neurosurgical observation room 4 at 7 west (she suffered from a stroke and was planned to get cerebral angiogram).
She was forced by a nurse named Maddie to get an anal swab against her will and against her consent. That nurse Maddie yelled at my wife and mistreated he. Nurse Maddie declined to give us her full name.
When complained to charge nurse Tammy (around 7pm March 18), she was so defensive about her nurse and hard to listen to my wife. Nurse Tammy declined to give us her full name and declined to give us Maddie’s full name. Nurse Tammy suggested to my wife If she’s not happy she can “leave the hospital against advice”. As if nurse Tammy kicking my wife out of the hospital, risking my wife’s life. My wife declined to have nurse Maddie her nurse and when conveyed that to nurse Tammy, nurse Tammy said that this is the system and she cannot do any thing better, we argued with that as it’s too stressful on my wife where stress even worsen her neurological condition. Finally nurse Tammy assigned a charge nurse Phuong to take care of my wife.

Unfortunately during this encounter, there is no empathy to a patient (my wife) seen by nurse Maddie or charge nurse Tammy. No respect to get a patient consent/ approval and even try to force a patient to something against her will by Maddie. Teaming up against a helpless patient by nurse Maddie and Tammy. Failure of a health care to provide their identification when asked to.

We’re are deeply disturbed by what happened in a Canadian healthcare system which totally against patients rights. We demand a clear transparent investigation by the hospital and the full name of those 2 nurses to file a complaint with their college.

Looking forward to hearing from you
Thank you