Just finished after 1.5 hours and about 30 calls to the William Osler Hospital in Brampton (ie Brampton civic) hospital operator and then being directed to emerg in an attempt to get an update on my father who cannot advocate for himself as he has severe dementia. When the operator did put me through the call was either dropped or the phone rang easily 30 times before is disconnected every time . I was polite every time but by the 25 or so time i asked the operator is there no one to answer the phone in Emerg, as was rudely reminded that the staff has bigger issues to deal with like taking care of patients rather than worry about picking up phones. Before i could even reply she hung up….so what she is telling me that admin staff who should be the ones picking up the phones are too busy with patients?? Really?? that doesn’t make sense….and if its nurses that are picking up phones do they not realize if loved ones are calling they may have important information to update hospital staff with like contact information. This is not good customer service , not even remotely average customer service. This is miserable service. No one should have to go through the compounded stress this lack of service creates on top of the stress of already having a loved one admitted to hospital. RIDICULOUS and totally unacceptable!!!