I’m pregnant women over 35 years old. I’ve been  advised to bed rest and take it, including avoiding stress when it’s possible.

Tonight, December the 16th, I noticed my left eyelid was really swollen and causing pain and interfering with my vision so my husband and I went to Kincardine Hospital to get it looked at.

When I arrived there the Triage woman name Jean,  was really rude trying to discourage me and gave me a lecture about showing up this late. I explained her it just really got this bad in the last couple of hours. She patronized me, I believe due to my accent and my spanish background. She was definitely nasty.

I want to make a  formal complain so I would like to know the process to do so.