HI… MY NAME IS BERNARDA CVJETKOVIC … I DO APPEAL AN IMMEDIATE FOLLOW UP WITH MY COMPLAIN … MY MOTHER MARIJA CVJETKOVIC IS THE PATIENT AT ST. MARY HOSPITAL IN KITCHENER IN THE ICU UNIT FOR ALMOST 2 MONTHS… I DO EXPERIENCE DAILY HARRASMENT FROM THE STAFF IN THE UNIT MY NAME IS BERNARDA CVJETKOVIC AND I AM MY MOTHERS POWER OF ATTORNEY CAREGIVER AND DECISION MAKER … MY MOTHER DOESNT SPEAK ENGLISH LANGUAGE EXCEPT CROATIAN… THE RELATION BETWEEN MYSELF AND STAFF INCLUING DOCTORS AND NURSES IS BASED ON DAILY BASIS … IN MANY SITUATIONS THEY REFUSE TO FOLLOW MY MOTHERS MEDICAL CARE AND FOLLOW UP WITH MEDICATIONS .. WHICH I HAVE RIGHTS TO REVIEW EACH AND EVERY DAY… THE STANDARD OF CARE THEY PROVIDE IS BELLOW OF STANDARD BY CLEANING WASHING THE PATIENT EVERY DAY CLENANING HER MOUTH WITH MOUTH WASH TO PREVENT PNEUMONIA IS REQUIRED THE ENVIRONMENT AROUND THE BED IS DIRTY AND NOT CLEANED DAILY.. MY MOTHER SUFFERS BACTERIA INFECTIONS EVERY A COUPLE OF WEEKS … I AM TREATED WITH DISSRESPECT.. AS A FAMILY MEMBER AND NOT PROPERLY INFORMED OF MY MOTHERS PROGRES OF HEALTH… I DO PLEASE APPEAL THAT MY VOICE BE HEARD IN THIS VERY DIFFICULT AND CHALENGING SITUATION THANK YOU,, BERNARDA CVJETKOVIC