Dear Sir,/Madam

My name is Walid Youssef. I was taken to Mount Sinai Hospital on 1/07/2011 by ambulance. I had severe bleeding from the rectum that caused fainting and a significant drop of Hemoglobin. I did receive the best care in the ER department.

However, when I was transferred to the Surgery Department (14 North), I continued to suffer frequent pains due to a throat ulcer that did not respond to pain killers.

I was scheduled to have colonoscopy, After preparation i suffered severe abdominal pain and distention that started around midnight. For the following three hours I had been trying to get relief, I took Tylenol, I was given Percocet; I vomited the given medication.

I asked the nurse on charge to be seen by the doctor and they refused ??? NO ONE SEEMED to care about my pains, where, or how severe.

The second day after that bad experience, I was frustrated again Around 2 PM the colonoscopy was postponed, NO REASONABLE EXPLANATION was given.

I feel frustrated, humiliated and even discriminated. I would like to ask for an explanation for the above inconveniences.

HERE IS THE REPLY FROM THEIR POSTED COMPLAINT LINE
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patientrelationsunit@mtsinai.on.ca.

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Subject: INCONVENIENCE MET AT THE DEPARTMENT OF SURGERY
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Walid Youssef
Clinical Application Analyst
200 Keele St. TH# 15
Toronto, ON, M6P 2K2
416-275-5443